Soul Care membership terms

Price and payment

Prices are in euros. The first payment is made when the contract is signed, the rest monthly by the 15th. There are no hidden charges. The membership is issued to one patient and cannot be transferred to anyone else.

The membership is not insurance, it is not connected to Tervisekassa and it does not cover the cost of treatment: it gives you one examination and two cleanings a year, plus membership prices on everything else.

What the membership includes

The “Prevention” plan — 26 €/month

• 1 dental check-up a year.
• 2 professional cleanings a year.
• Membership prices for every service at the clinic — they are in the price list.
• −15% on oral hygiene products at the clinic.

The “With periodontitis” plan — 38 €/month

• 1 dental check-up a year.
• 2 extended cleanings a year.
• Membership prices for every service at the clinic — they are in the price list.
• −15% on oral hygiene products at the clinic.

Not included: treatment and materials outside preventive visits, clear aligner treatment, implants, prosthetics and aesthetic procedures — these are paid for according to the price list, at the membership price.

Membership prices

Every service in the price list carries two prices: the standard one and the membership one. The membership price applies as long as the contract is in force and has no overdue payments.

Open the price list →

Term and renewal

The contract is concluded for at least 12 months and takes effect on the day of the first payment. When the term ends it renews on the same conditions, unless either party gives notice that they do not wish to renew at least 30 days before the term expires.

We announce any change to the membership price at least 30 days before the new price takes effect. If the new price does not suit you, you may cancel the contract before it takes effect at no extra charge.

Cancelling the contract

You may cancel the contract at any time by giving notice in writing — to info@souldental.ee or at the clinic. The contract ends 30 days after the notice is received. No cancellation fee is charged.

Months already paid for are not refunded for visits that have been used. If the included visits have been used in full before the year is out, then on early cancellation the difference between their standard price list value and the payments made becomes payable.

The clinic may cancel the contract if a payment is more than 30 days overdue, having given notice beforehand.

Signing up

The membership is arranged at the clinic: the dentist or the receptionist goes through the terms with you, and the contract is signed on the spot. By phone and online we book appointments.

Because the contract is concluded at the clinic, the 14-day right of withdrawal provided for distance contracts does not apply. The contract can be cancelled at any time on the conditions set out under “Cancelling the contract”.

Membership and the Tervisekassa benefit

Membership prices do not apply to visits covered by the Tervisekassa dental benefit or by the children's dental care contract. For such visits the invoice is drawn up at standard price list rates, and the benefit is deducted from the invoice total.

Rights, duties and complaints

• The clinic provides its services in line with the quality requirements for health care services and keeps a patient record.
• The patient attends the agreed appointments and gives notice of cancellation in advance, as set out in the appointment cancellation rules. If a patient does not turn up without warning, the included preventive visit counts as used.
• Records and data are processed in accordance with the clinic's privacy policy.
• A complaint can be submitted to us in writing at info@souldental.ee; if it is not resolved, to the Estonian Consumer Protection and Technical Regulatory Authority (TTJA), and on the quality of care to the Health Board (Terviseamet).